Become part of Lloyds Bank GmbH!
We are a team of 50 different nationalities where colleagues and customers come first. Do you want to be part of our great team? Apply today!
> Apply now
In this role, you’ll be at the heart of our IT operations, ensuring smooth service delivery and exceptional support across the organization. From managing employee lifecycle processes to handling IT requests and incidents, you’ll play a key part in keeping everything running seamlessly. You’ll also provide dedicated support to senior executives, act as the go-to contact for IT inquiries, and help maintain clear documentation for operational excellence. Join us as an IT Services Analyst and make a real impact!
Your tasks
- IT Operations & Support:
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- Manage onboarding/offboarding, ensuring IT equipment and software readiness.
- Coordinate hardware/software orders and employee IT support requests.
- Troubleshoot issues with devices and local infrastructure (network/connectivity).
- Collaborate with IT Service Delivery on major incidents and project implementation.
- Maintain documentation, manage out-of-hours callouts, and deliver IT training.
- Provide dedicated support to senior staff and act as main IT service desk contact.
- Application Services:
- Administer and support Jira, SharePoint, and other applications.
- Customize/configure apps and deliver user onboarding and training.
- Coordinate with vendors and development teams for updates and deployments.
- Maintain user documentation and provide ongoing troubleshooting.
Your knowledge/experience
- Bachelor’s degree (or equivalent in IT)
- Several years of experience in 1st and 2nd line technical support
- ITIL Foundation certified
- Excellent skills in English and German.
- Strong knowledge of IT request fulfillment and incident resolution
- Skilled in managing Joiner-Mover-Leaver (JML) processes and access permissions
- Experienced in delivering IT induction training and handling IT order requests
- Proficient in troubleshooting hardware, software, and connectivity issues
- Familiar with network infrastructure and technical scripting for system changes
- Experienced in supporting and administering Jira, SharePoint, and similar tools
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We are DIVERSE
Inclusion and diversity are important to us. We value and respect the differences of our individual employees and want everyone to be able to develop their professional potential. Diversity among employees and a culture of equality ensure an inclusive working environment at Lloyds Bank GmbH.
Employees with 50 different nationalities, personal backgrounds, lifestyles, ages, physical limitations, interests and perspectives make for a unique and diverse culture.
We look forward to receiving your complete application (max. 3 MB) with cover letter, CV and references. Your personal data will of course be treated confidentially. You can find the data protection declaration for applicants here.
> Apply now
What our colleagues said in the employee survey 2022
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95% feel like a full member of the team
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97% find equality to be self-evident, regardless of age, gender and sexual orientation
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94% appreciated the culture of trust of our managers
- 90% agree that we promote a positive work-life balance
The opinions of our colleagues are close to our hearts. Only when we feel comfortable in our workplace can we achieve the best.
For this reason, we conduct an annual survey that reflects the opinions of all our colleagues.
