Become part of Lloyds Bank GmbH!
We are a team of 50 different nationalities where colleagues and customers come first. Do you want to be part of our great team? Apply today!
> Apply now
Your tasks
- Maintains accurate department risks in the Risk Open Pages (ROP) framework and Business Impact Analyses (BIAs) in OpenTrust. Ensures proper registration, monitoring and review of controls, events and action plans, as well as maintains and reviews BIAs on applications, processes and EUDAs.
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Identifies and assesses risks: Conducts risk and control assessments, develops action plans to address identified risks. Ensures continuous monitoring and updating of risk profiles. Assists in the preparation, formal settlement, and ongoing monitoring of necessary Risk Acceptances and in the department’s supplier management.
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Supports the Head of Customer Service in all departmental governance, such as Data Ownership Activities, Legal Assessments, ECB Readiness initiative etc.
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Supports the department during internal and external audits. Ensures the accurate and timely processing of incoming requests, responding to inquiries, and providing the required evidence. Assures monitoring of management actions and their closure.
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Fosters a strong risk culture by acting as a risk ambassador. Ensures effective communication and collaboration between first line teams and second line specialists to address risk management needs. Acts as the first point of contact for both first line teams and second line specialists.
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Stays updated on best practices, regulatory updates, and organisational policies and contributes to Policy Gap analysis. Continuously seeks opportunities to improve risk management processes in close cooperation with the Operational Process Managers. Controls and establishes new processes if required by Group or Local regulation. Provides insights and recommendations to help the team learning from successes, failures and feedback by providing suggestions for improvement.
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Quality assurance: Maintains a profound knowledge of the day-to-day business by regularly conducting BAU processes. Participates in testing activities to launch new initiatives, products, features, releases and incidents. Supports the department in its quality assurance initiatives by taking sample checks to ensure that the services that Lloyds Bank provides is fit for purpose, consistent and meets both external and internal requirements.
Your knowledge/experience
- Educated to degree level, ideally in a business-related discipline or comparable education and experience
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1-2 years experience in a Customer Service or Compliance area in a highly volatile working environment
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In-depth knowledge of Customer Service and Risk processes and mechanisms, ideally in a high-volume digital service environment and/or a highly regulated industry (banks, insurance companies)
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Passionate to deliver excellent internal customer service whilst ensuring efficient processing of all queries, deadlines, assessments and renewals
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strong analytical, planning and problem solving skills
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solution and execution driven – fast moving, infecting others with his/her energy, enthusiasm and positive attitude
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ability to swap between helicopter and micro-management
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Excellent communication and negotiation skills, strong business acumen and senior stakeholder management
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Fluent in English and German
Flexible remote work
Employee savings benefits
BVG company ticket
Corporate Benefits
Various health and wellness benefits
Work from other EU countries for up to 30 days per year
5 days of paid child care leave
Employee Assistance Programme
Trainings budget
Different part-time work options
Lease a bike
Company pension plan
We are DIVERSE
Inclusion and diversity are important to us. We value and respect the differences of our individual employees and want everyone to be able to develop their professional potential. Diversity among employees and a culture of equality ensure an inclusive working environment at Lloyds Bank GmbH.
Employees with 50 different nationalities, personal backgrounds, lifestyles, ages, physical limitations, interests and perspectives make for a unique and diverse culture.
We look forward to receiving your complete application (max. 3 MB) with cover letter, CV and references. Your personal data will of course be treated confidentially. You can find the data protection declaration for applicants here.
> Apply now
What our colleagues said in the employee survey 2022
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95% feel like a full member of the team
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97% find equality to be self-evident, regardless of age, gender and sexual orientation
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94% appreciated the culture of trust of our managers
- 90% agree that we promote a positive work-life balance
The opinions of our colleagues are close to our hearts. Only when we feel comfortable in our workplace can we achieve the best.
For this reason, we conduct an annual survey that reflects the opinions of all our colleagues.
