Service Manager - IT Service Operations

Become part of Lloyds Bank GmbH!

We are a team of 50 different nationalities where colleagues and customers come first. Do you want to be part of our great team? Apply today!

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Join our team as an IT Service Manager and play a key role in ensuring reliable, secure, and high-performing IT services that keep our business running smoothly. In this role, you’ll oversee critical operations, drive incident resolution, and lead initiatives that enhance service quality and compliance. If you thrive in a dynamic environment, enjoy solving complex problems, and want to make an impact on business continuity and innovation, this position is for you.

Your tasks

IT Operations Management: Oversee IT services to ensure alignment with business needs and efficient operations.
Incident & Problem Management: Coordinate resolution of major incidents, minimize business disruption, and perform root cause analysis.
Risk & Compliance: Conduct business impact analysis, ensure adherence to regulatory requirements (DORA, MARisk), and support governance frameworks.
Performance & Monitoring: Maintain system stability through monitoring frameworks and track SLAs, risks, and KPIs.
Vendor Management: Manage multi-supplier environments, ensuring contractual obligations and service quality.
Stakeholder Communication: Provide clear, transparent updates to enable informed decision-making.
Knowledge & Continuous Improvement: Promote documentation, knowledge sharing, and initiatives to enhance service quality and efficiency.

Your knowledge/experience

Bachelor’s degree in Computer Science or equivalent, or at least 3 years of relevant professional experience
Several years’ experience in ITIL disciplines (Incident, Problem, Release and/or Change Management)
Strong knowledge of ITIL; certification at intermediate level or higher
Solid understanding of banking IT regulatory requirements (MA Risk, BAIT)
Ability to prioritize and perform under pressure
Skilled in analyzing and balancing diverse stakeholder requirements
Highly self-organized with a pragmatic, solution-driven mindset
Excellent communication skills and fluency in English (written and spoken)

Flexible remote work

Employee savings benefits

BVG company ticket

Corporate Benefits

Various health and wellness benefits

Work from other EU countries for up to 30 days per year

5 days of paid child care leave

Employee Assistance Programme

Trainings budget

Different part-time work options

Lease a bike

Company pension plan

We are DIVERSE

Inclusion and diversity are important to us. We value and respect the differences of our individual employees and want everyone to be able to develop their professional potential. Diversity among employees and a culture of equality ensure an inclusive working environment at Lloyds Bank GmbH.
Employees with 50 different nationalities, personal backgrounds, lifestyles, ages, physical limitations, interests and perspectives make for a unique and diverse culture.

We look forward to receiving your complete application (max. 3 MB) with cover letter, CV and references. Your personal data will of course be treated confidentially. You can find the data protection declaration for applicants here.

> Apply now

What our colleagues said in the employee survey 2022

95% feel like a full member of the team
97% find equality to be self-evident, regardless of age, gender and sexual orientation
94% appreciated the culture of trust of our managers
90% agree that we promote a positive work-life balance

The opinions of our colleagues are close to our hearts. Only when we feel comfortable in our workplace can we achieve the best.

For this reason, we conduct an annual survey that reflects the opinions of all our colleagues.